External Role:
· Initiate contact with vendors to check for availability, supply, shipments and all other related activities.
· Respond to the vendors about purchase order changes or cancellations.
· Effective follow up on the progress of PO's with applicable vendors to obtain confirmation of deliveries
· Investigate discrepancies with vendors and other customer satisfaction issues to assist Sales team in finding solution.
· Responsible for proper and effective business correspondence.
Internal Role:
· Ensuing accuracy of the customers LPO's and if needed, contact the concerned sales person to sort out the discrepancies.
· Preparing sales order confirmation in line with the checklist.
· Ensuring all FOC sales orders must have Sales Supervisor/Division Managers approvals
· Maintaining on day to day basis a sales log for LWF order received and updating the NetSuite when LPO is received.
· Provides support and assistance to fellow team members/departments, as and when needed to meet company/department goals.
· Responsible for effectively presenting information and respond to questions from leagues.
· To help sales representatives improve their productivity by providing a variety of support services
· Responsible for proper and effective business correspondence.
· Identify problems and address it to the team leader.
· Coordinate all pre purchase order activities from the time the ORF is needed until PO Issuance.
· Ensuring PO are issued immediately for all non-stock items for created sales orders.
· Prepare and review vendors order confirmation for accuracy & ensuring PO conditions are met.
· Report the current status on all Pending/ critical PO's.
· Responsible for effectively presenting information and respond to questions from leagues