Service Delivery Service to be performed to the clients (irrespective of genders) Services are related to Skin, Hair & Body (Laser, Peels, Body Services, Facial treatments & others) Perform the services as per Kaya SOP standards. Conduct pre-checks for the treatment before beginning the client session. Explain service/procedure process, benefits, machines used, pre and post treatment care, etc. to the client; For existing client, check on previous session experience before conducting the session; Gauge the need for Doctor Intervention, if required during or after service. Assisting Doctors for Doctor led services MOH related formalities to be performed. Service Hours Productivity of the Practioner Efficacy of Service Driving Business Cross sell/ Upsell services & products and maintain stock with the objective of achieving smooth clinic operations, enhancing client satisfaction and retention within the limits imposed by Kaya operations processes and local regulatory requirements. Need identification and analysis of client skin, hair and body. Drive Inputs by highlighting client concern and recommending dermatologist meet up. Recommend service line basis the initially diagnosis of client’s skin and suitable services. Out calling the existing serviced clients for appointments. Achieving Individual Sales Target & Clinic Target Laser, Product, Skin Glow, Body Solutions Individual billing No. of converted clients to meet ups. Consumption/ Utilization to be min.80% System & Process Orientation Seek client signature on consent form prior to service; Prepare and sign Therapy sheet for laser, facial, etc.; Seek Doctor review and counter signature on Therapy sheet, especially Laser; File the documents in the client file; Perform job related tasks/activities with consistency, accuracy and thoroughness Support in Stock management process of the clinic. Participate in refresher trainings for therapies as nominated by CM. Perform services to customer with utmost care and diligence in accordance with the training instructions, Standard Operating Procedures and guidelines provided Responsible to report misconducts and incidents of violation of Kaya Code of Conduct (COC)/ SOP at clinic level. Making Callouts to clients as per CM instructions. Process Audit Scores COC Adherence Score Customer Experience Management To ensure a high degree of Customer experience for all customers visiting the clinic thus upholding Kaya’s promise of a world class skin care clinic. Explain and recommend Need Based treatment for clients; Prepare the client for Doctor led procedures and call the Doctor; NPS Scores Customer Feedback Client Retention Mystery Audits Explain medication / products recommended by Doctors (post doctor session) to clients; For laser, follow up with client regarding the skin reactions, if any Prepare, deliver and take feedback on services delivered

Desired Candidate Profile

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