Job Description

Monitor and improve Rider Performance and Compliance. Lead Rider Recruitment for the allocated zones. Lead the team to complete Ad-hoc tasks and projects. Lead a Team of Rider Coordinators and/or Rider Captains. Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items. Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level. Manage rider rooster with proper allocation of shifts/breaks/off-days etc. Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor. Inventory management and usage compliance of Rider equipment. Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed. Groom rider quality (behavior, appearance, professionalism, presentational etc). Setting up a performance improvement plan to improve performance of low performing riders. Monitor riders performance on individual level and responsible for coaching/warning riders. Audits fleet appearance & rider behavior via on ground visits.

Desired Candidate Profile

Qualifications

• Bachelor's Degree
• 2+ years of experience in food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal.
• Influencer and negotiation with good public speaking and presentation skills
• People management skills: Experience in managing a bigger group of people