Job Description

Roles & Responsibilities

Operational Oversight

• Supervise all branch activities to ensure smooth and profitable operations.

• Monitor shelf availability and ensure timely replenishment.

• Manage daily ordering of fresh items and other categories to maintain stock levels.

• Conduct 3–4 daily rounds of the store to check expiry dates, zone maintenance, and overall standards.

• Ensure fresh items quality is checked daily to avoid customer complaints.

Sales & Financial Performance

• Monitor and work towards achieving branch sales targets.

• Push and motivate the team to maximize financial outcomes from the store.

• Analyze sales trends and implement strategies to improve revenue and profitability.

• Coordinate with department heads to ensure category wise sales growth and margin achievement.

Compliance & Standards

• Ensure expiry checks on shelves and warehouse are completed regularly.

• Maintain departmental displays according to visual merchandising standards.

• Implement and enforce the store checklist for hygiene, safety, and operational compliance.

Staff Management

• Assign and monitor staff duties across departments.

• Ensure staff complete daily operational tasks (expiry checks, zone maintenance, replenishment).

• Prepare weekly staff schedules with department heads, aligned to requirements and rush hours.

• Provide training and guidance to uphold company standards.

Procurement & Inventory

• Work closely with procurement teams to monitor item availability, especially seasonal and fast moving products.

• Ensure proper stock rotation and minimize wastage.

• Track demand trends and adjust ordering accordingly.

Customer Service

• Guarantee the best customer service experience through well stocked shelves, clean zones, and fresh product quality.

• Resolve customer complaints promptly and professionally.

• Support promotional campaigns and seasonal events.

Desired Candidate Profile

• Bachelor’s degree in Business Administration, Retail Management, or related field.

• Minimum 7+ years in retail/FMCG management.

• Strong leadership, organizational, and problem solving skills.

• Knowledge of expiry control, merchandising, procurement coordination, and fresh product quality standards.

• Ability to thrive in a high volume, fast paced environment.