Job Description

NI Deployment Service Field Competence Support Engineer will be part of MEA NI DS team managing Deployment Service activities in Oman and Middle East, working closely with MEA NI RBC Customer Delivery team for deployment service delivery. And with PLM, Practice and Site Engineering Service teams in Global Deployment team. Supporting IP, Optical & Fixed network deployment.

How You Will Contribute And What You Will Learn

Ensures the customer project acceptance strategy for field acceptance part incorporating relevant references from relevant stakeholders.

• Independently customizes and documents technical procedures, test protocols, configuration guides, Method of Procedures (MOPs), Detailed Level Procedures (DLPs), provisioning appropriate work instructions for field tools and measurement equipment.
• Acts as the first technical point of contact during the execution of the telecom implementation activities, ensuring rapid solution to the reported issues.
• Demonstrates the capability to perform regular root cause analysis on process output and deliverables seeking for productivity, quality and cost improvements.
• Responds to other field functions and sourcing/offer preparation phase: contributing to installation solution, definition of scope of work, Request for Information (RFI), Request for Quote (RFQ) process, assessing technical capabilities of suppliers.
• Prepares and executes product and workmanship trainings and certifications for subcontracted or internal resources according to the Training and Certification Delivery Model.
• Provides input related to the technical evaluation of supplier performance.
• Hold regular Vendor/OAM Rom meetings review staffing and deployment needs (resources, procedures, Kickoffs, vendor competence) Monitors the orders forms for requests validating scope and denoting completion.
  
  

Key Skills And Experience

• The Field Competence Support Engineer acts as the technical subject expert on all field activities, supporting the field force internal or external teams to ensure the technical quality level is reached according to contractual obligations (scope of work, SLAs).
• Bachelor degree in Engineering with 2 years experience in managing large scale projects.
• Develop KPI & SLA reporting and report adherence to delivery model, tools and deployment process.
• Excellent communications skills - fluent in verbal and written English
• Interpersonal, intercultural and teamwork skills in a geographically distributed team
• Strong expertise in NI deployment service portfolio and tools
• Key competences: Customer Focus, Drive for Results, Project, Quality, Supplier & Cost Management, pre-sales support and transformation management.
• Experience in rollout of IP, Optics and Fixed networks
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise