Our client in the facilities management industry is looking to hire The Manager of Operations & Business Development for the Oman region. The person will be responsible for managing daily business operations and driving market expansion through strategic partnerships and new business opportunities. The role is essential for optimizing operational efficiency, ensuring compliance with local regulations, and maximizing business growth within Oman.
Operations
• Establishing standards and procedures, development of departmental documents such as Business Process Manuals, Standard Operating Procedures, various departmental processes flow charts etc. and Support Business Development by Conducting market research, prepare reports gathering statistics, studies and other data from various organizations agencies or sources.
• Responsible for preparation/review/audit of contracts related documents, FM & Engineering processes & procedures within legislative, policy and procedural guidelines.
• Analyze various Customer management reports issued by customer response center and work with project team for proper corrective action and closure of findings.
• Support various external and internal auditors and regulatory authorities as and when required.
• Responsible for management of contracts related data, contract documents, reports within the purview of assigned operational area.
• Liaise with legal and finance departments for the signing of the awarded contract and manage the entire process with relevant documents, clarifications, and justifications as and when required.
• Assist in carrying out internal & external Audits, assist in carrying out our quality audits, preparations of quality procedures & processes.
• Responsible for the effectiveness of the service contracts by means of using established KPI’s in line with SLA and submitting reports with recommended corrective actions for continuous improvements.
• Carry out periodic audits on utilization of materials, parts, man-hours, reporting any irregularities with recommended corrective actions.
Business Development
• Identify and pursue new business opportunities, partnerships, and growth areas specific to Oman.
• Develop and implement business development strategies to drive revenue and profitability.
Establish and maintain relationships with key stakeholders, including clients, government bodies, and potential business partners in Oman.
• Conduct market research and analysis to identify emerging trends, opportunities, and potential risks in Oman.
• Lead contract negotiations and proposal development, ensuring compliance with Omani laws and regulations.
• Collaborate with the marketing team to design region-specific campaigns that promote business growth in Oman.
• Manage the agreement reviews and submission of findings to as part of tender submissions as required.
• Liaising between parties regarding contract development, and negotiations regarding terms and conditions, and drafting and revising changes as required.
• Responsible for the preparation of contract renewal documents, addendums and amendments and liaising with various stakeholders, complete the negotiations and sign off. Financial
• Provide planning and cost control support to management which includes but not limited to monitoring project expenditures analyzing cost & revenue trends and reforecasting.
• Carry out profit and loss analysis as per financial reports and report the project performance summary, as and when requested.
• Support in the formulation and development of departmental budgets with relevant people and organizations.
• Ensure efficient and effective management of Resources in line with various aspects of contracts and costing elements and liaise with finance department for the timely processing of organizational charts.
• Carry out other duties as assigned time to time by the management
Bachelor’s degree in engineering, business administration, or FM related field.
5-8 years of experience in operations and business development, preferably in the facilities management sector.