Key requirements:

• Experience implementing, maintaining, and auditing an IT Service Management System (ITSMS).
• Strong knowledge of ITIL practices, ITSM processes, and service governance.
• Hands-on experience with ISO 20000 gap assessments, implementation roadmaps, process documentation, and control frameworks.
• Experience in audit readiness, evidence management, non-conformity resolution, and corrective actions.
• Exposure to ITSM KPI/KRI frameworks, continual improvement, management reviews, and certification or surveillance audit support.
• Strong documentation, communication, and stakeholder-management skills.

Key certifications: ISO/IEC 20000 Lead Implementer / Lead Auditor and ITIL 4 Foundation. Advanced ITIL, ISO 27001, ISO 9001, or COBIT certifications are desirable.

Please note that ISO 27001 experience alone does not meet this requirement. Kindly validate each candidates direct involvement in ISO 20000 implementation and audit assignments before submission.

For each shortlisted candidate, please share:

• Updated CV and contact details
• Total experience and relevant ISO 20000 experience
• ISO 20000 implementation and audit assignments, including project/client, duration, role, and key deliverables
• Relevant certifications
• Current location and willingness to work in Oman
• Current salary and expected salary in OMR
• Notice period and earliest joining availability
• Confirmation that the candidate has been briefed on the role and salary budget

Desired Candidate Profile

Please note that ISO 27001 experience alone does not meet this requirement. Kindly validate each candidates direct involvement in ISO 20000 implementation and audit assignments before submission.