Job description

About the opportunity

• Coordinating the full life-cycle of 3PL management including the onboarding process, performance management, and offboarding process while ensuring full compliance to the established process and procedures.
• Fostering clear communication with 3PL via various engagement strategies i.e. business reviews, 3PL on-site visit, etc. to ensure 3PL’s compliance towards master agreement and established KPI’s/SLA’s.
• Collaborate with 3PLs to track rider onboarding and ensure it is aligned with rider supply forecast and course-correct if offtrack.
• Running and analyzing 3PL’s monthly performance report to provide insights on 3PL’s performance. 
• Monitoring and executing the necessary actions to elevate the 3PL’s performance.
• Collaborate with local and regional supply teams to maintain rider supply forecast models ensure smooth logistics operations.
• Collaborate with the Finance team to ensure accurate and timely payment of 3PL invoices on a monthly basis.
• Monitoring partner’s feedback system and coordinating with internal stakeholders to resolve any escalations/issues related to 3PLs based on agreed escalation SLAs.
•  Support other stakeholders when required or as requested by Line Manager.

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or a related field.
• 2+ years of experience in fleet management, logistics operations, 3PL/partner management, or supply chain roles.
• Prior exposure to working with external partners, vendors, or contractors in a structured accountability framework is an added advantage.
• Experience in a high-growth, fast-paced environment such as food delivery, ride-hailing, e-commerce, or last-mile logistics
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and stakeholder influencing skills with fluency in English & Arabic language skills.
• Proficiency in data reporting tools (Excel, Google Sheets, dashboards) for performance tracking

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.