Reporting directly to the Sr. Showroom Manager, the Sr Showroom Supervisor takes a holistic approach to showroom performance, empowering and guiding a team of sales staff to achieve ambitious targets and cultivate a thriving sales environment.
Essential Job Roles:
- Drive the team towards exceeding sales goals and optimizing display standards, customer service, and policy compliance.
- Conduct comprehensive on-the-floor coaching and training sessions, fostering high-performing and confident sales teams.
- Manage the onboarding and development of new staff, ensuring they thrive and excel beyond their probationary period.
- Champion a culture of collaboration, professionalism, and optimism, motivating the team to consistently exhibit a positive and proactive attitude.
- Lead the implementation of promotional campaigns, layout changes, and seasonal adjustments, collaborating with relevant departments for seamless execution.
- Analyze sales data, identify trends, and implement strategic adjustments to maximize revenue and profitability.
- Ensure safe product handling and movement, minimizing damage and shrinkage costs.
- Maintain open and transparent communication with the Showroom Manager, ensuring accurate information flow and consistent store operations.
- Assume the "Duty Manager" role during manager absences, overseeing the showroom, approving discounts and returns, and escalating issues as needed.
Skills
- Minimum 5 years of successful leadership experience in retail, managing and motivating diverse teams.
- Preferably experience in sanitary and tiles products
- Proven track record of exceeding sales targets and setting new revenue benchmarks.
- Excellent communication, interpersonal, and presentation skills
- Strong financial acumen with an understanding of key retail metrics.
- Proficiency in MS Office Suite and retail management software.
- Fluency in English; Arabic is a significant advantage.