Key Responsibilities: Assist in developing initiatives & targets for government debt management in line with overall debtor management strategy. Implement debtor management operations in line with the corporate government debt management objectives and overall organization focus. Implement the identified and assigned debtor management strategies and practices to maintain the targeted level of customer experience and DSO rate for government customers. Align the priorities of debt management activities with the overall customer service objectives of the business. Adhere to and implement debtors management policies and procedures to support the achievement of the targeted DSO rate and customer satisfaction levels for government customers. Perform debt management operations for government customers in a timely manner. Follow up on debt management operations and activities for government customers in line with the Company s debt management strategy. Identify defaulting government customers and issue timely notifications through approved channels, including SMS, letters, emails, telephone calls, and meetings, in accordance with collection and credit policies. Follow up on the SLA implementation with the distribution business of DC/RC operations for defaulting government customers in line with the Revenue Collections Strategy of the company. Review monthly government debt management KPIs with the direct supervisor to support the achievement of annual targets. Monitor trends in customer service quality and suggest deployment of appropriate quality initiatives for government customers to ensure improvement in customer service quality standards. Respond effectively and promptly to government customer inquiries and complaints escalated through contact centers, customer service offices, or official correspondence. Work Coordinate and attend meetings with government customers to support the resolution of collection issues and disputes and facilitate timely bill payments. Provide the required reports, statements, and other clarifications to government departments to ensure payment on time. Identify and recommend government customers with financial difficulties who are suitable for settlement plans or prepayment meter solutions. Support interactions with third-party collection/legal agencies in line with agreed SLAs. Liaise with the Contact Center to maximize use of outbound calls for government defaulted customers. Support the monitoring of the performance of the SLA with distribution business for disconnection & reconnection activities as per designed standards of performance. Ensure reporting business issues and challenges resulting from poor performance of internal & external SLAs. Interact with third-party collection/legal agencies in line with agreed SLAs. Adhere to the audit controls related to company policies, internal controls, and regulatory requirements for debtor management activities and actions for government customers. Review batch data entered the debtors ledger to ensure the completeness and accuracy of government customer dues information. Ensure the implementation of quality assurance for all processes Prepare monthly and periodic reports on government accounts receivable, collections, payments, aging, DSO, KPIs, and credit risks, and submit them to the direct supervisor and relevant stakeholders. Adhere to debtor management practices & guidelines. Report & communicate credit risk reports to management on a regular basis. Identify opportunities to establish, improve, or document debt management processes and provide relevant input. Adhere to internal processes; recognize the need for modifications to existing processes and share them with appropriate teams. Treat IT security with the utmost importance and adhere to ISO standards and aspects on IT security. Understand the HSE standards of the company and always adhere to them. Adhere to company policies and procedures at all times.

Desired Candidate Profile

Bachelor's degree in accounting, Finance, Economics, Mathematics, Business Administration or related discipline. Professional Experience Fresh Graduate Relevant experience in this field is preferred.