Job Description

Roles & Responsibilities

Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence. We believe our people are the reason behind our success, and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.

Manager Oman Air Holidays is accountable for the commercial performance, growth, profitability, and end-to-end management of Oman Air Holidays, including the platform, customer experience, product development, partnerships, payments, and performance. The role carries full P&L responsibility and is expected to grow online and offline revenue through market opportunities, strategic partnerships, and innovative holiday products that leverage Oman Air s network.

Business Leadership & Commercial Management

• Own revenue, profitability, commercial growth, and P&L delivery.
• Develop and execute the strategic roadmap, annual plans, budgets, forecasts, and growth initiatives.
• Track KPIs, revenue targets, conversion, profitability, and customer lifetime value.

Holidays Platform Management & User Experience

• Manage OmanAirHolidays.com and related technology ecosystem, ensuring platform stability, scalability, and continuous enhancement.
• Improve customer experience, search, merchandising, conversion, booking completion, content accuracy, pricing, and product quality.

Product Development & Destination Management

• Develop holiday products, stopover packages, destination experiences, and seasonal offers aligned to Oman Air s network and demand trends.
• Create differentiated experiences for inbound, outbound, transit, leisure, and business customers.

Offline Sales & Business Development

• Grow offline holiday channels, including MICE, religious groups, GIT, FIT, corporate, educational, and special-interest travel.
• Build relationships with travel agencies, tour operators, corporate customers, and industry stakeholders.

Tourism Partnerships & Industry Engagement

• Establish partnerships with tourism boards, DMCs, hotels, tour operators, government entities, and industry associations.
• Collaborate with the Ministry of Heritage ,Tourism & industry partners to support tourism development.
• Strengthen Oman Air s Stopover Programme and promote Oman Air Holidays at relevant trade forums.

Payments & Commercial Operations

• Oversee payment solutions, booking fulfilment, financial controls, governance, risk processes, and provider coordination.

Stakeholder & Cross-Functional Collaboration

• Collaborate with Revenue Management, Commercial & Sales, Finance, Product Management, Digital Commerce, Performance Marketing, Procurement, Customer Experience, Network Planning, and Operations to align commercial, customer, and operational goals.

Team Leadership

• Lead, develop, and mentor a team of 2 4 professionals with clear objectives, KPIs, and development plans.
• Perform any other related tasks as assigned by the Management.

Qualifications:

• Bachelor s degree in business administration, Management, Tourism, Hospitality, Travel & Tourism, or related field.
• Minimum 8 years experience in airline holidays, tour operating, online travel, destination management, tourism, or related industries.
• Proven commercial leadership, business growth, and P&L management experience.
• Strong understanding of holiday packaging, tourism distribution channels, travel ecosystem dynamics, booking platforms, travel technology, and digital commerce.
• Experience managing strategic partnerships and supplier relationships.
• Preferred Master's Degree, preferably an MBA or related discipline.
• Experience in airline holidays, airline retailing, tourism development, or destination marketing.

Knowledge & Skills

• Deep understanding of airline holidays, travel packaging, distribution, and destination marketing.
• Strong digital commerce, travel technology, customer journey, and user experience expertise.
• Payment ecosystem knowledge and commercial payments understanding.
• Revenue, profitability, analytics, and performance management.
• Commercial negotiation, contract management, strategic planning, and execution.
• Project, stakeholder, leadership, people development, presentation, communication, and relationship management skills.

Language Requirements

• Fluency in English (written and spoken) is mandatory.
• Arabic language skills are preferred but not mandatory.

Success Measures

• The successful candidate will be evaluated on revenue growth, profitability and P&L delivery, online and offline sales growth, stopover programme performance, website conversion and user experience improvements, partnership development, tourism promotion outcomes, customer satisfaction, repeat purchase, team capability, and contribution to inbound tourism and network stimulation.

Desired Candidate Profile

• Bachelor s degree in business administration, Management, Tourism, Hospitality, Travel & Tourism, or related field.
• Minimum 8 years experience in airline holidays, tour operating, online travel, destination management, tourism, or related industries.
• Proven commercial leadership, business growth, and P&L management experience.
• Strong understanding of holiday packaging, tourism distribution channels, travel ecosystem dynamics, booking platforms, travel technology, and digital commerce.
• Experience managing strategic partnerships and supplier relationships.
• Preferred Master's Degree, preferably an MBA or related discipline.
• Experience in airline holidays, airline retailing, tourism development, or destination marketing.

Knowledge & Skills

• Deep understanding of airline holidays, travel packaging, distribution, and destination marketing.
• Strong digital commerce, travel technology, customer journey, and user experience expertise.
• Payment ecosystem knowledge and commercial payments understanding.
• Revenue, profitability, analytics, and performance management.
• Commercial negotiation, contract management, strategic planning, and execution.
• Project, stakeholder, leadership, people development, presentation, communication, and relationship management skills.

Language Requirements

• Fluency in English (written and spoken) is mandatory.
• Arabic language skills are preferred but not mandatory.