Job Purpose:

• To help sales representatives improve their productivity by providing a variety of support services specifically related to sales order confirmation.
• Principal Accountabilities:

External Role:

• • Initiate contact with vendors to check for availability, supply, shipments and all other related activities.
• • Respond to the vendors about purchase order changes or cancellations.
• • Effective follow up on the progress of PO’s with applicable vendors to obtain confirmation of deliveries
• • Investigate discrepancies with vendors and other customer satisfaction issues to assist Sales team in finding solution.
• • Responsible for proper and effective business correspondence.

Internal Role:

• Ensuing accuracy of the customers LPO’s and if needed, contact the concerned sales person to sort out the discrepancies.
• Preparing sales order confirmation in line with the checklist.
• Ensuring all FOC sales orders must have Sales Supervisor/Division Managers approvals
• Maintaining on day to day basis a sales log for LWF order received and updating the NetSuite when LPO is received.
• Provides support and assistance to fellow team members/departments, as and when needed to meet company/department goals.
• Responsible for effectively presenting information and respond to questions from colleagues.
• To help sales representatives improve their productivity by providing a variety of support services
• Responsible for proper and effective business correspondence.
• Identify problems and address it to the team leader.
• Coordinate all pre purchase order activities from the time the ORF is needed until PO Issuance.
• Ensuring PO are issued immediately for all non-stock items for created sales orders.
• Prepare and review vendors order confirmation for accuracy & ensuring PO conditions are met.
• Report the current status on all Pending/ critical PO’s.
• Responsible for effectively presenting information and respond to questions from colleagues