As the Director of Spa & Recreation, you will oversee the spa and recreational facilities, ensuring exceptional guest experiences and efficient operations. Your role involves managing spa and recreation teams, developing wellness programs, and maintaining high standards of service.
Key Job Responsibilities:
- Lead and manage the spa and recreation team, including spa therapists, fitness trainers, and recreational attendants.
- Develop and implement spa and recreation strategies to enhance guest satisfaction and revenue.
- Monitor and maintain the cleanliness and organization of spa and recreational facilities.
- Collaborate with the marketing team to promote spa packages, wellness programs, and fitness classes.
- Oversee spa reservations, appointment scheduling, and guest inquiries.
- Ensure the availability of spa and wellness amenities and products.
- Maintain accurate records of spa bookings, attendance, and revenues.
- Conduct regular training for spa and recreation teams to enhance their skills and knowledge.
- Monitor guest feedback and address concerns to improve service quality.
- Manage spa and recreation budgets and financial performance.
- Stay updated on wellness trends and industry best practices.
- Implement safety and sanitation measures in spa and recreational areas.
- Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
- Adhere to the company’s environmental, health, and safety procedures and policies.