Job Description

Are you a Customer Service Representative seeking to leverage your skills on Upwork?At Bousla, we're on a mission to redefine career success for Egyptian professionals. With over 8 years of experience, we specialize in elevating talented individuals into top-earning experts by connecting them with meaningful, long-term contracts on Upwork ensuring payment in USD.We believe in a partnership model, where every success is celebrated and every challenge is met with guidance and support. Join us to transform your career trajectory and realize your full potential on a global stage.The RoleThis position is perfect for individuals dedicated to delivering outstanding customer service, adept at resolving issues, and playing a pivotal role in enhancing customer loyalty and contentment. As a Customer Success Specialist, you will be crucial in nurturing client connections, troubleshooting client challenges, and ensuring a smooth and satisfactory experience for those you serve. Your role demands a mix of interpersonal communication and problem-solving abilities to contribute to the satisfaction and retention of customers across various platforms.Key ResponsibilitiesManage and resolve customer inquiries via email, live chat, and support tickets with professionalism and empathy.Maintain a deep understanding of clients’ products and services to offer accurate and efficient solutions.Gather customer feedback to contribute to continuous improvement efforts.Work closely with the team to identify trends in customer queries and suggest ways to improve our service and support.What You Bring3+ years of experience in a customer service role, with a strong track record of resolving customer issues and ensuring satisfaction.Proficiency in customer support platforms such as Zendesk, Freshdesk, Zoho, Gorgias or similar tools.Fluency in English, both written and verbal, with the ability to communicate complex ideas effectively.A genuine passion for helping others, with the patience and empathy to deal with customer issues.Strong problem-solving skills, with a proactive approach to finding and implementing solutions.Excellent time management and prioritization abilities, capable of managing multiple tasks simultaneously in a fast-paced environment.Bonus QualificationsPrior experience working with international clients, demonstrating sensitivity to cultural differences.Proficiency in German or Spanish.Background in E-Commerce or Tech Startups.Familiarity with using ChatGPT or other Ai toolsWhy Join Us?Partnering with Bousla means more than just finding a job. It's about embarking on a career journey that offers growth, support, and the opportunity to work with international clients from the comfort of your home.We provide end-to-end career support, from optimizing your Upwork profile to personalized mentoring throughout your job.Join Bousla and become part of a community that values your growth and success as much as you do.