Overview of the role:

Chillers & DX Air conditioning Service supervisor must ensure overall customer satisfaction by providing excellent service experience, with optimum the operational cost.

What you will do:-

Description of Accountability:

Managing Chiller service to the customers.

• Timely Providing Commissioning Support to Sales.
• Co-ordinate with Customer, Technicians, Sales-team, and other team members for attending and resolving the complaints within prescribe timeframe.
• Update the progress of work to customer and other relevant parties.

Business Development

• Ensuring parts business to Achieve Target.
• Generating New AMC Business
• Generating Revamp Business

Probability

• Payment Collection as per T&C (Mostly 100% Adv.)
• Maintaining the GM % while spare part sales.

Quality prospective:

• Ensure the Job completion with highest quality level and zero repetition.
• Raising and discussing Epidemic Failures with OEM and Line Managers
• Monitoring the performance of team members and encourage them to do                                                                                 better and to take bigger responsibilities. By guiding them or suggesting

Spare Parts related:

• Raising PARTS request and ensuring to get issue to team with in time.
• Keep a track for Pending Parts and reviewing with Parts team for arranging them.
• Ensuring returns of defective parts to Store within 3 days of repair carried out.
• Keeping track of the same and review once a week with team. Escalate pending Parts more than 7 days to Superiors.

Reporting:

• Reviewing of pending calls. Submit weekly report to LM.
• Discuss and share the individual performance weekly within the Team and provide support to enhance the performance.
• Providing Billing / Booking / Collection Plan

Skills

Required Skills to be successful:

• Thorough knowledge of Chillers and DX system Air-conditioning system.
• Knowledge on troubleshooting of Chillers and DX system Air-conditioning system
• Knowledge of English written and spoken.
• Good customer handling skills
• Valid GCC / Oman driving license.

What equips you for the role:

• Diploma / Graduation in Mechanical Engineering in relevant field
• 7-10 years’ experience in trouble shooting in consumer electronics and air-conditioning field.
• Customer Focus
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork
• Attention to Detail
• Highly Numerate
• Product Confident
• Good Communicator