Service Advisor | Al Futtaim Automotive | Omasco

Overview of the role:

• We are currently looking for competent and performance driven Service Advisor to work with our team in Oman. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence. 

What you will do:

• Ask question and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Promotion of value added services
• Resolution of Customer concerns at the earliest time and ensures satisfaction.

Skills

Required skills to be successful:

1. Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
2. Technical knowledge provides up-to-date technical information in response to customer inquiries.
3. Excellent customer service.
4. Proficient in English and Arabic.

About the team:

• The role will report to the Service Operations Manager and you will be working in a busy workshop environment and liaising with internal and external stakeholders. 

What equips you for the role:

• Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
• Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
• A broad based knowledge to service as a reliable consultant is essential for this role.